During the trip

Yes, Genesis Cruises have WiFi connection on board but have limited internet connectivity throughout the itinerary due to the area and the karst limestone and mountains blocking the signal from the satellites.

On the way, you also could easily to check in internet with our 4G LTE wireless system on bus. So it is more convenient.

 

Yes, you can continue to cruise even when you get seasick. Our cruise team on board are ready to help you out with anything and have been trained to treat seasickness. In the fact, the boat is moving inside the bay, so the wind and tide are sluggish, then the boat also to be calm on the bay. you could release your worry about it.

It is around 170Kms from Hanoi to Hanoi and round trip is 350 Kms

On the way go, we go in old way as other all cruises.
It takes 4 hours from Hanoi to Halong city with one stopover for soft break time around 15-20 minutes.

On the way back, we will use highway then it takes 3.0 hours to reach Hanoi. The time to reach Hotel is from 8.00-8.30 PM with normal condition of traffic.

If the cancellation is announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied for Cruise cancellation:

  • Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
  • When reach Halong bay, then can not cruising: Just pay for lunch (if any) and come back Hanoi. free for transfer.
  • The final cost will be confirmed via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

The Junk is fully equipped with all the latest safety gear. There are also life buoys suitable for children

Kayaking/ Bamboo boat is a part of itinerary (Optional).

you could reserve this service when you book the tour

and also you could order when you come to the site of kayaking preparation.

we do at the best place for kayaking in Halong bay by the most deserted time.

You should bring with you ONLY the necessary belongings as there is not much space on the shuttle bus.  Because we will drop you at the same hotel after Halong Bay trip.

Our cruise location is at Tuan Chau Maria, Tuan chau Island, Halong, Vietnam

If you wish to go to our cruise location on your own please be ready at our cruise location at Tuan Chau Maria Island before 12.00 PM ( Afternoon)

Any late arrival will be considered as self-cancellation / no-show and NO REFUND.

All the boats are equipped with life vest in public area, life rafts…

All guests are briefed and given safety procedures with clear instruction

All the boats are maintained every six months and daily technical supervision.

Our staffs are well trained to deal with emergency and safety control.

To easy understand, please take a look the comparison below:

Item Genesis cruise Other luxury cruises
Itinerary – Route number 2: pass by the most beautiful area, islets such as: Đỉnh hương, Con Vịt (the duck), male-female chicken,  Hoa cuong floating village,  Frog lake… – Route number 1: only 30 minutes far away from pier, always see Halong bridge behind
– Visit Sung sot cave area, the core of Halong heritage – Visit Thien cung (haven palace) cave only
– Visit spots at low time, go earlier than any other cruises

– kayaking in Luon tunnel, best tunnel of Halong bay

– Kayaking in Ba hang floating village, near pier…
-> Go as far as overnight cruises -> Visit destination that almost for domestic tourist

The features of Application:

–             Full useful, interesting information for a Halong Tour
–            Easy to install to your phone from Google Play or Apple Store
–             Optional downloading all audio for preferred language
–             Optional downloading per audio or all audios in per language
–             Auto play audio
–             play audio in background
–             You could download before or when join the tour
–             It is set passcode for exclusive policy, if you want get code, please email to us

Steps to download the application:

Step 1: Open your phone, go to Google play or Apple Store.
Step 2: Type ‘’Halong Tour Audio Guide’’ into the search box
-> You will see the software with the Genesis logo appears, named as above.
Step 3: Click on “Install” tab, wait for the phone to announce the installation is completed.
Step 4: Exit the main screen, open the Halong Tour Audio Guide app just installed
Step 5: Select the language to enter the passcode, contact us for a passcode or Tour guide will give you before the trip begins.
Step 6: There will be a list of destination information, where visitors have two options:
– Listen online directly, with 3G and wifi connection
Download the audio file to avoid disconnect from 3G connection (such as when visiting the cave inside the mountain). In this section, you can also down all the files once or select the single files of the destination you are interested in, want to hear.

Step 7: Plug in the headset, turn off the phone screen and start enjoying!

During the trip, we serve one set lunch and one finger food set in afternoon before customer leaving our boat to come back Hanoi. some private request such as vegetarian, gluten free, no sea food…also will be served to you.

LUNCH MENU

Starter

1 – Sour-spicy seafood soup

2 – Mixed vege salad with duck dressing sauce

3 – Fried sweet potato

Main courses

4 – Steamed Prawn with lemongrass

5 – Fried squid with butter

6 – Deep-fried Garupa fish in tomato sauce

7 – Beef with black pepper sauce

8 – Sautéed vegetable with mushroom

9 – Steamed fragrant rice

Dessert

10 – Fresh tropical fruits

11 – Fresh water for whole meal

AFTERNOON REFRESHMENT

 1 – Tea and coffee

2 – French fried with cheese

3 – Fried sweet potato

4 – Cakes, biscuits

5 – Seasonal fresh fruits

VEGETARIAN MENU

Starter

1 – Pumpkin soup

2 – Mixed vege salad with duck dressing sauce

3 – Fried sweet potato

Main courses

4 – Fried egg with onion

5 – Soya-curd with tomato sauce

6 – Vegetarian springroll

7 – Vegetarian fake meat with tomato sauce

8 – Fried noode with egg

9 – Steamed fragrant rice

Dessert

10 – Fresh fruits

11 – Fresh water for whole meal